Policy
About StreetReport
Last updated: 18 April 2026
StreetReport is a photo-first way to tell your local council about a pothole, a fly-tip, a broken streetlight, or an abandoned vehicle, without working out which council it is, which department it is, or which form to fill in.
How it works
- You take a photo. The app reads the location from the photo (or asks your phone) and works out which UK council is responsible for that spot.
- We use computer vision to suggest a category and a short description, so the council sees a triaged report rather than a photo and no context.
- The council gets a link to a page where they can mark the report acknowledged, assign a crew, update status, and send messages back to you.
- You see those updates as notifications, with the same photo and location you submitted, so the timeline tells a single story.
What makes it different
- Citizen-first, not form-first. Reporting is as easy as 1‑2‑3: photo, confirm, submit. No wading through the long lists of required fields in the classic council “e-forms” that most authorities still rely on. We put the power to report straight in the citizen’s hands and do the routing, categorising and chasing in the background.
- Pseudonymous by default. Councils see a pseudonym (e.g. Bright Falcon), not your phone number or name. Blocklisting works without identifying you.
- One link, three views. The citizen, the council, and the field crew look at the same URL, and what they see depends on the token in the link. No accounts for councils or crews to manage.
- Auditable. Every status change is attributed to a named person on the council side, so when two staff open the shared inbox link they don't duplicate work.
Who we are
StreetReport is an independent project built in the UK. It's not affiliated with any council or central-government service. If a council wants to talk about formal integration, see For councils.
Not an emergency service
If the issue is an immediate risk to life or property, call 999. For non-emergency police matters, 101. For UK motorway / trunk-road incidents, National Highways on 0300 123 5000.